A customer left me a really poor review which is very unfair! I answered her as best I could and I was honest and straightforward with her, but I don’t think I gave her the answer she wanted. Can you remove it please?

MysticSense Support
Last Updated: 2 years ago

Our Poor Reviews Policy:

We know that customers' poor reviews can sometimes seem very unfair however, we have to tread a very fine line between the customer and you, the psychic. When we do not publish poor reviews it can and does upset the customers who often complain if their feedback is not shown. They also then start to lose trust in our brand if we only publish good reviews. It looks false and we pride ourselves on being honest.

The only times we do NOT publish poor reviews are when:

  • a psychic is very new and has no other reviews
  • the review is rude and/or aggressive
  • the review relates to a technical issue

Most psychics can expect one or two poor ones from time to time so please be tolerant as it is almost inevitable in this business, particularly if you tell someone something they do not want to hear. Also, you might want to consider telling them ahead of the reading that they may get an answer they don’t like but it is given from a place of honesty.

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