I left a review, but can’t see it - why has my review not been published?


 
MysticSense Support
Last Updated: 1 month ago

We always want our customers to be happy with the service they receive from our psychics at MysticSense. However, there are occasionally times when a customer is left disappointed with their reading. Leaving a bad review in such circumstances is a way that the customer can express their disapproval. But, there are times when these poor reviews are not published and these are as follows:

  • a psychic is very new and has no other reviews
  • the review is rude and/or aggressive
  • the review relates to a technical issue or request for a refund. If you wish for a refund, you should contact customerservice@mysticsense.com and explain your situation.

All our psychics undertake a robust and lengthy interviewing process and are thoroughly assessed on their abilities by our expert interviewers, so we would ask customers to bear this in mind before leaving a poor review.

If a psychic does not meet a customer expectation on one occasion this does not mean they are a poor psychic in themselves, they may not have been able to connect to the customer in the same way that we don’t always click with everyone we meet. If a customer got an answer from a psychic which was not what they wanted to hear, we trust that our psychics have used their integrity and answered from a place of honesty.


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