We always want our customers to be happy with the service they receive from our psychics at Mysticsense. However, there are times when a customer is left disappointed with their reading. Leaving a negative review in such circumstances is a way that the customer can express their disapproval.
In certain circumstances poor reviews will not be published and will fall under these main points:
The review is abusive, contains expletives and/or aggressive language. This can be extended to using such words as "lies", “rubbish”, “fake” or “useless” which we would regard as abusive. If comments are carefully considered and make a reasonable argument then these are likely to be approved. This also extends to readings where there is abusive language and disrespect from the customer.
The review does not tell other customers why the experience was bad, for example “this was a bad reading”. Constructive detail is far more likely to result in review approval.
The review relates to a technical issue or the need for a refund. Not being able to connect with a psychic because there was a technical issue should not result in them being given a bad review.
Reviews left for readings under four minutes are unlikely to be published because we do not consider this is enough time to allow a psychic to connect.
Any/all reviews are subject to our discretion at Mysticsense and if we consider a customer is being unreasonable, unfair or vindictive then these reviews will not be shown.
All our psychics undertake a robust and lengthy interviewing process and are thoroughly assessed on their abilities by our expert interviewers, so we would ask customers to bear this in mind before leaving a poor review. If a psychic does not meet a customer expectation on one occasion this does not mean they are a "bad psychic", they may not have been able to connect to the customer in the same way that we don’t always click with everyone we meet. If a customer got an answer from a psychic which was not what they wanted to hear, we trust that our psychics have used their integrity and answered from a place of honesty.
Finally, please note that all our reviews are genuine customer reviews and unaltered in any way.