We really hope this never happens as we have worked very hard to bring the very best psychic advisors to this site. However, everyone can have an off day. If you feel you didn't receive a quality reading, use the "Contact Us" link to provide us with the date, time, and name of the psychic in question within 24 hours.
After receiving your report, we'll investigate the incident and get back to you as soon as possible. If it's determined a refund is in order, it's only fair that you be given a credit for the amount of that reading subject to our refund terms.