When I have a call from a customer, will my phone ring?

MysticSense Support
Last Updated: 3 years ago

No. When a customer wants a voice call session with you, your phone will not ring. Calls are received through the call center page just as the video and chat calls are received, which means that on your side, the call is made through the browser. You will need to use your PC and have a microphone and speakers.

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